Refund policy

At Brainwave Coffee Roasters, we take great pride in providing our customers with the highest quality coffee beans. Your satisfaction is our top priority. While we do not accept returns, we are committed to ensuring that you receive your coffee beans in perfect condition. If you encounter any issues with damaged or defective goods, we offer a hassle-free refund process.

No Return Policy

Due to the perishable nature of our coffee beans, we do not accept returns. Once the coffee beans have left our facility, we cannot guarantee their freshness and quality if returned. Therefore, all sales are final.

Order Cancellation
You may contact us to cancel your order within 24 hours of placing the order. 

Refund Policy for Damaged or Defective Goods

We understand that sometimes things can go wrong during shipping, or a product may not meet our high standards. If you receive damaged or defective goods, we are here to help.

Eligibility for Refund:

  • You must contact us within 7 days of receiving your order.
  • The item must be unused and in the same condition that you received it.
  • A proof of purchase (order number, receipt, or confirmation email) must be provided.

Steps to Request a Refund:

  1. Contact Us: Email us with your order number, a description of the issue, and photos of the damaged or defective goods.
  2. Assessment: Our team will review your request and the provided evidence.
  3. Approval: If your claim is approved, we will notify you via email and process the refund to your original payment method within 5-7 business days.

Shipping Costs

  • Original shipping costs are non-refundable.

Exceptions

  • Refunds are only issued for damaged or defective goods. We do not offer refunds for any other reasons, including but not limited to, a change of mind or personal taste preferences.

Contact Information

For any questions or concerns about our refund and return policy, please contact us at:

Email: brainwaveroasters@gmail.com

Thank you for choosing Brainwave Coffee Roasters. We appreciate your understanding and support.